The combination of travel services offered to you constitutes an "organized trip" as defined by Decree-Law No. 17/2018, dated March 8th.
As such, you will benefit from all EU rights applicable to organized trips. The Tripidea (Beare Mundis Lda.) will be fully responsible for the proper execution of the organized trip as a whole.
Additionally, as required by law, The Tripidea (Beare Mundis Lda.) provides protection to reimburse your payments and, if transportation is included, ensures your repatriation in the event of insolvency.
These General Terms and Conditions are intended to establish the terms and conditions under which the travel services offered by The Tripidea (Beare Mundis, Lda.), hereinafter referred to as the "Agency," will be provided. The Agency is located at Rua da Fonte Nova 5, 1J, 3060-853 Cantanhede, registered with Tax Identification Number 518642410 and in the National Register of Travel and Tourism Agencies (RNAVT) under No. 12497, and governs the relationship between the Agency and the Client, in addition to any specific conditions agreed upon between the Client and the Agency.
The services and products are offered to the Client under the terms and conditions of Online Sales outlined here.
The General Online Sales Conditions regarding an Organized Trip, as described in this program, the corresponding standardized information sheets, and the specific conditions provided in the travel documents given to the Client at the time of booking, constitute the travel contract binding both parties.
The Agency informs that, due to the constant evolution of the travel industry, all bookings are subject to the express confirmation by suppliers of the requested services. Reservations will only be considered confirmed after this confirmation.
The Agency does not have control over price changes, availability, or other conditions imposed by service providers, and is therefore not responsible for any variations that may occur after the initial travel planning.
Additionally, due to frequent fluctuations in prices and availability on an international level, the Agency does not guarantee or take responsibility for partial or conditional bookings, either current or future, unless the total estimated amount is paid and evidenced.
By contracting with the Agency, the Client acknowledges and accepts all the terms and conditions outlined herein, and affirms having taken express notice of all the documents mentioned above.
At the time of registration, the Client must reserve their trip by paying 50% of the total package amount, with the remaining balance to be paid up to 60 days before the trip's start date — in this case, the date of arrival in the initial destination country.
For special campaigns, there may be specific terms and conditions that will be described in the respective campaign's Travel Program, as well as on the Agency's website.
If the Client proceeds with the reservation 30 days or fewer before the departure date, the full cost of the trip must be paid.
Requested reservations will only be finalized after the Agency confirms successful payment.
Exceptions are made in cases where suppliers impose different payment conditions than those outlined above, regardless of the reservation's timing. In such cases, the conditions of the suppliers will prevail as specific conditions. If applicable, the Agency will inform the Client of the payment amount once this information is available. It is the Client's responsibility to ensure the payment is made to complete the reservation.
To validate the reservation, the Client must send the Agency, via email, proof/contract/policy of the international travel insurance purchased by the Client. This must be submitted at least 30 days before the trip’s start date if it is not purchased through the Agency.
The Agency reserves the right to cancel any registration if the payment has not been made under the conditions mentioned above.
If the Client fails to submit proof/contract/policy of the international travel insurance, the Agency is entitled to cancel the registration.
In the event of cancellation due to non-payment or failure to provide the proof/contract/policy of international travel insurance, the Agency will retain 30% of the package amount.
By registering, the Client is assumed to be aware of and has accepted the conditions on this page, as well as the specific conditions associated with the Travel Program.
The Client declares that they are in adequate health to undertake the trip.
Reservations are subject to the confirmation of all services by the suppliers.
Registrations are subject to the confirmation of the requested services by the suppliers. If this confirmation is not obtained, the amount already paid by the Clients will be fully refunded.
After receiving the 50% of the trip's value from the Client, an agreement is made between the Client and the Agency, only after the reservation is confirmed and communicated in writing (via email or other). This communication will include additional documents, such as a copy of this Standard Information Sheet for Organized Trips and the Travel Program with a detailed itinerary and specific conditions.
By confirming the reservation, the Client authorizes the Agency, on their behalf, to contact the service providers responsible for the execution of the trip. The trip's provision will be handled by the Agency or its subcontractors, including travel agencies, accommodations, transporters, and others, as per the agreements made.
The countries that make up Central and South America can be categorized as having structures, organization, culture, and mindsets very different from those of Portuguese and European daily life. Therefore, trips may involve unforeseen events, risks, and different service standards, and the Client should be aware of this.At any time, the Client may send their questions to geral@thetripidea.com or via WhatsApp at +351 936 799 185.
The prices listed in the travel programs are based on exchange rates and service costs effective at the time the program was created and may, therefore, be subject to changes arising from variations in taxes, transportation or fuel costs, exchange rate fluctuations, scheduled tariffs, and any other changes to services included in the program, up to 20 days before the travel date.
All prices indicated on the website, social media, and/or Agency documents already reflect the applicable Value Added Tax (VAT) rate.
In the case of flights, airport fees are itemized and differentiated from the cost of the air ticket.Some cities charge a tourist tax, which will be indicated prior to booking. Typically, this amount is not included in the accommodation price and must be paid locally.
The respective exchange rates, airport, security, and fuel fees are included in the final price presented in each program. However, there is always the possibility of changes between the date the program was created and the travel date, so the respective fees are subject to change until the start of the trip.
If there are additional charges or costs that, by their nature, cannot be reasonably calculated before confirming the trip, the Agency undertakes to inform the client about any additional expenses they may incur during the trip.
In the event of a price change from the previously established amount, the Client will receive information about the new price and the payment deadline, within a maximum of 15 days from the occurrence.
If the change involves an increase exceeding 8% of the total price of the organized trip, the Client may, within a maximum of 24 hours, accept or reject the new proposal.
If the client accepts the new proposal, the Agency will issue a new invoice reflecting this adjustment.
If the Client rejects the proposal and wishes to cancel the contractual relationship, they have the right to do so, and the Agency will proceed with the refund of the amounts paid, provided that the suppliers refund the amounts already paid to them. The Agency will retain 10% of the package amount for administrative costs.
If the Client rejects the proposal and wishes to continue the commercial relationship, the amount paid may be applied to a replacement trip on an alternative date proposed by the Agency, with a refund if there is any difference in price.
All responses should be made through the same means by which the Client received the notification from the Agency. If there is no response from the Client within the established period, the Agency will consider the Client's silence as acceptance of the change and the payment deadlines, and will proceed to issue the new invoice.
Each service booked through the Agency is subject to a service fee, which will be communicated during the process and before the reservation request is confirmed.
By making the reservation, the client accepts the fees mentioned.
In the case of flights, airport fees are itemized and separated from the cost of the airline ticket.In some destinations, there are airport, entry, exit, local, and other charges that must be paid locally and are not reflected in the information returned by the search.
Some cities charge a tourist tax, which will be indicated prior to booking. Usually, this amount is not included in the accommodation price and must be paid locally.
Change Fees: For each change (names, dates, type of room or apartment, trip, etc.): €20. It is important to note that changes may, in certain situations, require the cancellation of the initial service with applicable cancellation fees (as outlined in the cancellation clause) and the creation of a new reservation with the desired change. These changes are also subject to acceptance by the respective suppliers.
The Agency reserves the right to change the Client's reservation in accordance with operational requirements or circumstances beyond its control.
The Agency may change departure times, the order of itineraries, or even substitute any of the experiences presented in the program with another of the same category, whenever justified, and must always inform the traveler in writing, as soon as possible, of any changes if they occur before the start of the trip.
If the change occurs during the trip, the Client will be informed as soon as possible, either electronically (email or WhatsApp) or by phone by an Agency representative, and in all cases, an alternative experience will be proposed.
Scheduled visits may be subject to changes or restrictions due to health safety reasons or instructions within the destination from government or institutional sources.
The Agency respects the rules in effect imposed by the destination countries. If for any reason beyond the Agency's control, any of the experiences and/or visits need to be suspended, and no alternative experience/visit is available, clients will not receive a refund for the amounts paid for the experience in question.
The Agency may change the client's reservation due to force majeure, such as political instability, war or threat of war, riots, civil unrest, border closures, terrorism, disasters of any kind, fires, epidemics or health risks, abnormal weather conditions, or other similar events beyond the Agency's control, provided that this situation arises from a national or international directive from state or governmental entities.
In this case, the Agency will refund any amounts paid for the services provided, according to the legislation in effect at the time of the event, excluding expenses incurred by the Agency in relation to the Client's reservation and services provided by third parties, in which case 30% of the total package value will be retained.
If after confirmation of the reservation, the Client wishes to change their reservation to an alternative date, they may do so.
The Client is responsible for paying the difference in amount between the dates, if applicable, at the time of accepting the change, as well as all expenses and charges arising from the situation.
If the change is made 30 days or less before the trip starts and/or if the suppliers do not accept the change, this change will be treated by the Agency as a cancellation by the Client.
The Client acknowledges that any change in the contracted services, requested by the Client during the trip, may result in a change in prices. Therefore, the prices will not correspond to the prices communicated by the Agency that led to the booking.
The Client is responsible for paying all expenses and charges arising from the situation with the different suppliers contracted.
If the Client wishes, they may transfer their reservation to another person, provided that this person meets all the conditions and requirements for the trip. The notification of the transfer of the contractual position must be sent to the Agency in writing at least 45 days before the start of the trip and must be confirmed by the Agency.
The Agency will take care of the transfer of the reservation, considering whether it is possible or not under the applicable air transport regulations. In the case of airline tickets, name changes are subject to the airline's conditions. The Client is responsible for paying all expenses and charges arising from the situation with the different suppliers contracted.
The Agency reserves the right to cancel the organized trip in cases that concern only the Agency, and the notice from the Agency will be given no later than 30 days before the trip's start, unless the reasons for the cancellation are beyond its control.
The Agency may cancel the trip due to force majeure, such as political instability, war or threat of war, riots, civil unrest, border closures, terrorism, disasters of any kind, fires, epidemics or health risks, abnormal weather conditions, or other similar events beyond the Agency's control, provided that this situation arises from a national or international directive from state or governmental entities.
In all these cases, the Agency will refund any amounts paid for the services provided, according to the legislation in effect at the time of the event, excluding expenses incurred by the Agency in relation to the Client's reservation and services provided by third parties, which will amount to 30% of the total package value. There is no entitlement to any compensation.
The Client is free to cancel the trip at any time.The Client must notify the Agency of the cancellation as soon as possible in writing (via email).
Whenever there are cancellations and termination of the contract by the Client, it is the Client's responsibility to pay the expenses incurred by the Agency in relation to the Client's reservation, which will amount to 30% of the package value.
In case of termination, the Client will pay a termination fee under the following terms:
If the reason for cancellation is covered by the terms of any insurance policy the Client holds, such fees may, subject to the terms of the insurance policy, be refunded to the Client by the insurance company contracted by the Client.
Once the service has started, no refund is due for services not used by the Client due to force majeure or reasons attributable to the Client, except for refunds from the respective suppliers.
If services that were planned are not provided due to reasons attributable to the Agency and if it is not possible to replace them with equivalent ones, the Client is entitled to a refund for the difference between the price of the planned services and the ones actually provided.
The refund will be made within a maximum of 14 days after the completion of the trip, and there is no entitlement to any compensation.
In accordance with Decree-Law No. 24/2014, of February 14, regarding distance contracts, it is hereby informed that the right to freely withdraw does not apply to travel services that have a specific date or period of execution (Article 17, paragraph l)).
However, the Agency offers the Client a voluntary cancellation policy, allowing the exercise of the right of withdrawal under the following conditions:
All information in the Agency's documents regarding the travel program is correct; however, the Agency cannot guarantee that any mentioned item will be available, especially if it is provided by third parties over which the Agency has no control. It is the Agency's commitment to provide the Client with the best travel experience, using the Agency's discretion in its selection, taking into account the Client's conditions and preferences.
No refund will be made if the cause is beyond the Agency's control, such as transportation delays, unannounced closures, weather conditions, or other factors outside its control that prevent the proper execution of the travel program.
The Agency advises the Client to carefully read the travel programs it proposes, noting the items that are included or not included in the indicated price.
At the moment the Client makes their reservation, it is assumed that they are in full health to travel and that their health will not interfere with the smooth operation of the trip.
Therefore, the Agency appeals to the Client's common sense and honesty in communication, in case they are not fit for travel, and cannot participate in an organized trip.
The Agency offers the possibility of making hotel reservations through booking centers and/or direct contracting.
The responsibility for the information regarding the availability and prices of the desired accommodations lies with the suppliers.
The proposed rates are dynamic and may change if the reservation is not made immediately.
The accommodation types available are presented by the service providers. Any special requests will be forwarded to the service provider but cannot be guaranteed by the Agency.
After booking, payment, and proper processing of the selected stay, the Agency will issue a voucher, which will be delivered or sent by email to the client. This voucher must be presented upon check-in.
The confirmation of a reservation through the Agency is communicated to the supplier according to the contractually established conditions. In certain cases, this may not be immediate, especially when the reservation is not for the same day.
Hotel units provide a description of their facilities and services and are solely responsible for the information provided.
The group, classification, and denomination of the accommodation are determined by the destination country, which may sometimes differ from those used in Portugal and Europe. The list of hotels and apartments presented is indicative, as is their category.
Regarding accommodation, the following particular rules apply:
Apartments: It is the Client's sole responsibility to provide the correct number of persons (adults and children) who will occupy the apartment.
In case more people than those reserved appear, the accommodation provider may refuse entry or charge the difference between the amount paid to the Agency and the cost of a new apartment type.
Hotels: The prices presented are per room or per reservation and are based on double room occupancy. Not all hotels offer triple rooms, so an extra bed may be placed in a double room, which may not be of the same quality and comfort. When the room has two large beds or a double bed, the triple room usually consists of only these two beds.
Check-in/Check-out times: As an indicative rule, rooms are generally available from 2:00 PM on the arrival day and must be vacated by 12:00 PM on the departure day. For apartments, check-in is usually after 5:00 PM on the arrival day, and they must be vacated by 10:00 AM on the departure day. Key collection is typically done during regular office hours at reception or at a location indicated by the Agency.
In stays with half-board or full-board, meals coinciding with flight hours, transportation to and from the airport, and waiting for flight connections are not included.
For arrivals at the hotel after 7:00 PM, the first meal will be the next day’s breakfast. On the last day, unless a late check-out is possible, the last service from the hotel will be breakfast.
Unless stated otherwise, drinks are not included in the full board and/or half board regimes. The all-inclusive regime includes meals and drinks (limited to those selected by the hotel).
Any specific meal requests from the Client are always subject to the supplier's confirmation and may incur an additional charge.
Non-attendance or opting not to use an included meal will not entitle the Client to any refund or compensation.
Requests related to special meals, additional healthcare needs, or specific transportation requirements should be made when filling out the reservation form, in the space reserved for them by the Client.
However, the Agency cannot guarantee the possibility of these requests being fulfilled, nor assumes any responsibility or obligation if the requirements for these requests are not met, or if the contracted partners or services are unable to fulfill them.
The Agency commits to selecting accommodations and dining locations that match the comfort, location, and quality criteria described in the travel program. However, the Agency cannot guarantee the absence of disturbances outside its control, such as:
The Agency will act as an intermediary with the local supplier to minimize the impact of such situations whenever possible, but cannot be held responsible for disturbances resulting from factors outside its direct control.
Whenever justified and within local possibilities, the possibility of reallocation or compensation will be evaluated if the situation significantly compromises the quality of the stay, according to the terms agreed upon.
The nights reserved for accommodation are counted from the first day of travel (the date of arrival at the destination) to the last day of the trip (the day before the departure flight), as indicated in the Travel Program.
The Client is responsible for any costs incurred due to damages or extra cleaning fees related to their behavior at the accommodation or dining location.
The Agency recommends immediate reporting of any pre-existing damages in the room to the accommodation team and to an Agency representative via email, WhatsApp, or phone call.
The Agency’s travel program includes a set of cultural, natural, and recreational activities, described in the travel program. These may include, among others:
The Agency reserves the right to change, replace, or cancel activities due to force majeure, weather conditions, local logistics, or safety reasons, always aiming to maintain the quality of the proposed experience and the travel program.
Some activities may require specific physical conditions (e.g., horseback riding or trekking). It is the Client's responsibility to assess whether they are fit to participate. If in doubt, the Client should inform the Agency in advance.
All activities are organized in collaboration with qualified local providers, who, according to the information provided to us, offer their own insurance for the respective activity in compliance with local legal requirements and regulations.
The Agency trusts that its local partners comply with these regulations but does not carry out direct or continuous verification of the insurance contracted by them, nor can it be held responsible for the content, validity, or actual coverage of such insurance.
The Client may request the insurance policies for these tourist activities at any time.
We strongly recommend that the Client take out personal travel insurance that includes coverage for activities such as hiking, horseback riding, boat tours, and other experiences included in the itinerary to ensure additional protection in case of unforeseen circumstances.
The Agency will not issue refunds in the following situations:
Whenever possible, the Agency will seek to suggest equivalent alternatives, but substitution is not guaranteed and is subject to local availability and logistical conditions at the time.
If the Client wishes to modify any of the previously agreed conditions for any activity or experience included in the program (e.g., changing from a group activity to a private experience, altering the time or participation method), an additional supplement will be charged, subject to local availability and additional costs.
The Agency acts solely as an intermediary in the booking of activities, directing the activity booking requests directly to a business partner that aggregates multiple suppliers of such services and/or direct suppliers.
The price and other information regarding the booking of activities are the responsibility of the selected supplier.
By accepting the booking, the Client agrees to the terms and conditions of the activity service provider.
The value of the activity/experience is part of the organized trip package and is paid directly to the Agency.
When the Client occupies a seat in a means of transport equipped with a seatbelt, its use is strongly recommended. Neither the Agency nor its local partners, service providers, operators, agents, or any collaborating organizations can be held responsible for any injury, illness, death, loss, or damage resulting from an accident or incident in which the seatbelt was not used when available.
For certain activities included in the program—such as travel in jeeps, tuk-tuks, chivas, among others—vehicles may be used that do not have seatbelts or allow passengers to stand by their own choice. In these cases, the Client voluntarily accepts to participate under these conditions, assuming the risks inherent to the nature of the activity and the type of transport involved.
The arrival and departure times indicated in the travel program and/or tickets are in the local time of the destination and in accordance with the schedules of the transport companies at the time the program was printed. Therefore, they are subject to change.
For transfers that include transport by private bus/vans or jeep services, the indicated times are approximate.
The Agency is not responsible for any delays or failure to appear at the places and times indicated in advance by the transport providers.
Any expenses due to transport delays are the Client's responsibility.
The Agency acts solely as an intermediary in car rental services, directing rental requests to service providers in the destination.
The price information, vehicle type, delivery location, and other details regarding the vehicle rental are the responsibility of the selected provider. The suppliers classify their fleet into groups, with the make and model of vehicles associated with a particular group being indicative. Only the reserved group is guaranteed upon booking.
By accepting the booking, the Client agrees to the terms and conditions of the rental service provider.
The Agency is not responsible for any non-compliance by the supplier.
The Client is responsible for the payment of any extras contracted locally and not considered in the initially informed price.
The Agency provides the possibility of booking flights through an air consolidator and is responsible for such bookings in accordance with the law.
The responsibility for information regarding availability, schedules, aircraft type, stopovers, and airports lies entirely with the airlines.
The Client should confirm the flight schedules directly with the airline or with the Agency before boarding.
The Agency is not responsible for schedule changes made by the airlines.
The departure and arrival times are indicated in the local time of the respective country and in accordance with the schedules of the respective airlines.
The prices provided may not include additional services such as onboard meals, baggage, check-in, etc. If the Client does not receive this information during the booking, they should contact the Agency.
In order to reduce travel costs for the Client, the Agency may offer travel solutions that result from issuing multiple tickets.
Some airlines operate under a code-share system for certain destinations, meaning the flight may be operated by another carrier.
The tariffs used are usually restrictive and non-refundable, with this information provided prior to booking.
The issuance of travel tickets establishes a contract with the transport companies, and passengers are subject to the specific transport conditions outlined in the respective ticket issued.
On certain itineraries, particularly those involving travel between islands, maritime transport options such as passenger boats or speedboats may be used when considered the most efficient and safe option, depending on local conditions.
Participants should be aware that since these transports are operated by third parties and subject to maritime conditions, schedule changes, delays, or cancellations may occur. The Agency will make every effort to provide suitable alternative solutions, but is not responsible for unforeseen events beyond its direct control.
Using speedboats involves exposure to intense motion, splashing, and noise. It is not recommended for individuals with mobility issues, pregnancy, or sensitive medical conditions. Each participant is responsible for assessing their physical fitness for this type of transport.
Failure to attend due to illness or refusal to use the scheduled maritime transport does not entitle the participant to a refund, and the applicable cancellation policy will be enforced.
The Agency acts as an intermediary for booking maritime transport services, provided by licensed operators in the respective destinations. Therefore, it cannot be held responsible for accidents, damage, injuries, delays, changes, or any other incidents arising directly from the provision of these services by third parties, including natural causes (e.g., rough seas, adverse weather conditions).
In cases where minors are traveling with their parents or only one parent, it is mandatory for them to carry the child’s Birth Certificate in physical format (original or notarized copy) as proof of parental connection, particularly for travel to countries outside the European Union.
The Birth Certificate is the only internationally recognized document that unequivocally identifies the child’s parentage, and the Citizen Card or Passport is not sufficient for this purpose outside the EU.
It is entirely the responsibility of the parents or legal guardians to ensure they have the required documentation at the time of travel. The Agency is not responsible for boarding refusals or entry denial to the destination country due to the absence or inadequacy of these documents.
When a minor is traveling with only one parent or with third parties (e.g., grandparents, uncles, friends), it is mandatory to present a travel authorization signed by the parent(s) not traveling, with a signature recognized by a notary or another legally accepted method. This requirement applies to both EU and non-EU travel, according to Portuguese rules and/or the regulations of the destination country’s authorities.
During the trip, the responsibility for the minor lies entirely with the parents or accompanying adults. The Agency does not assume any legal, custodial, or disciplinary responsibility for minors participating in the trip, except in terms of logistical coordination when applicable.
Minors must comply with all safety, conduct, and behavior rules indicated by the Agency or local service providers. Failure to comply with these rules may result in immediate corrective actions, with the parents/guardians being solely responsible for any consequences.
Any changes to the trip or refunds requested due to issues related to documentation, health, or behavior of minors will follow the Agency’s general cancellation conditions, and no exceptions will be made outside of the conditions previously agreed.
Given the diversity of conditions applied to children (destination and provider), it is recommended to always inquire about any special conditions that may apply to the specific trip in question.
In some organized trips, the presence of an Agency accompanier may be foreseen. This professional acts as a support point during the trip, assisting with logistics, group organization (when applicable), and contact with local suppliers.
As a rule, the accompanier does not assume the role of a certified tour guide unless expressly indicated and requested by the client at the time of trip planning.
In this case, the Agency may provide a professional duly accredited to serve as a tour guide, according to the legislation in force in the country where the trip takes place.
Whenever this certification is not included, the accompanier will provide general support and occasional assistance only, without conducting guided tours with cultural, historical, or heritage interpretation.
The Agency is responsible for luggage according to legal terms.
For trips that include flights as part of the itinerary, the Client is responsible for ensuring that their luggage does not exceed the size and weight limits imposed by the airlines.
The Agency is not responsible for any costs incurred due to excess luggage and/or luggage that exceeds the allowed size.
The Client is responsible for carrying their luggage to the transport and to the hotel room. There may be situations where the Client must carry their luggage over long distances and through areas with obstacles, in which case there will be no assistance unless the cost of this assistance is borne by the Client and it is feasible to provide such help.
The Client is responsible for their luggage. They must formally claim any damage, theft, loss, or other issues regarding the luggage with the service providers at the time the issue occurs.
For international transport, in the case of luggage damage, the claim must be made in writing to the carrier immediately after the damage is noticed, and no later than 7 days from delivery. If it is a case of delay in delivery, the claim must be made within 21 days from the delivery date.
The presentation of such a claim is provided for under International Conventions and is essential for triggering the Agency’s responsibility regarding the service provider.
The Client is responsible for all travel costs and arrangements to and from the start and end point of the trip, and there will be no Agency representative accompanying the Client from their origin.
The start and end point of the trip is understood to be the international airport of the first/last city on the itinerary, explicitly indicated in the travel program.
For each trip, the Client must have the following documents:
Documents like Personal Identity Cards, etc., are not considered valid for travel.Citizens from countries other than Portugal must obtain all the necessary information about the conditions and requirements to access the destination country from the legal authorities.
It is the Client's responsibility to organize all personal or family documentation, ensuring that all documents are within the required validity periods.
The Agency is not responsible for the refusal or granting of visas or even for the denial of entry into a foreign country for the Client. Any costs arising from this situation will be the sole responsibility of the Client.
For documentation required for accompanied minors, the conditions stated in the "Minors Travel" clause apply.
The Client is required to purchase personal travel insurance, which may or may not be acquired through the Agency.
The insurance must be appropriate for the duration of the trip, destination, and type of activities.
By not subscribing to adequate travel insurance, the Client automatically exempts the Agency and all its service provider partners from any responsibility related to the risks and subsequent costs incurred by the Client for failing to obtain the recommended protection.
Additionally, when registering for the trip, the Client must provide proof of the travel insurance contract/policy purchased via email.
If the Client has a complaint regarding their travel experience, they must inform a representative of the Agency during the trip, and if the matter is not resolved after the best efforts of the Agency or the supplier, their complaint must be submitted in writing to the Agency in the specific section for complaints, as soon as reasonably possible, so that the complaint can be reviewed.
The right to file complaints for the purpose of a price reduction or compensation for lack of conformity of the travel services included in the organized trip expires after 2 years.
The Agency is responsible for the proper execution of all travel services included in the travel contract.
In the case of organized trips, the Agency is responsible to the Travelers, even if the services are provided by third parties and without prejudice to the right of recourse, according to the general terms applicable.
Travel and tourism agencies organizing the trips are jointly liable with the retail agencies in the case of organized trips.
For other travel services, the Agency is responsible for the correct issuance of accommodation and transport titles, as well as for the negligent selection of service providers.
The Agency acting as an intermediary in the sale or reservation of individual travel services is responsible for errors in the issuance of respective titles, even in cases caused by technical deficiencies in the reservation systems attributed to them.
The Agency is responsible for any errors due to technical deficiencies in the reservation system attributed to them and, if it has agreed to proceed with the reservation of an organized trip or travel services that are part of connected travel services, for errors made during the reservation process.
The Agency is not responsible for errors in the reservation that are attributable to the Client or caused by unavoidable and exceptional circumstances.
According to the legislation in force, the Agency's liability is covered by civil liability insurance with Allianz Portugal, policy number 207622240, and by the Travel and Tourism Guarantee Fund of Turismo de Portugal, in accordance with the applicable legislation.
The Agency’s responsibility will be limited to the maximum amount required from service providers, under the Montreal Convention of May 28, 1999, on International Air Transport, the Bern Convention of 1961 on Rail Transport, and Regulation (EC) No. 392/2009 of the European Parliament and Council concerning the liability of maritime passenger carriers.
When applicable, the responsibility of travel and tourism agencies for the deterioration, destruction, or theft of luggage or other items in tourist accommodation establishments, while the client is staying there, is limited as follows:
In the case of a trip including sea transport, the Agency’s liability for damages suffered by travelers due to the provision of that service—whether transportation or accommodation on board—is limited to the amounts provided in current legislation, when the damages result from fraud or negligence by the transport company. These limits are as follows:
The Agency's liability for non-bodily damages may be contractually limited to three times the price of the service sold.
In the event that the Client encounters difficulties or, for reasons not attributable to them, is unable to complete the organized trip, the Agency will provide the following assistance:
If the difficulty that necessitates the request for assistance is caused by the Client deliberately or through negligence, the Agency may charge a fee equivalent to the costs incurred in providing this assistance.
If, due to unavoidable and exceptional circumstances, the Client cannot return, the organizing agency is responsible for ensuring accommodation costs are covered, if possible in an equivalent category, for a period not exceeding three nights per traveler.
The retail agency is jointly responsible for this obligation, without prejudice to the right of recourse under applicable general terms.
The cost limitation above does not apply to persons with reduced mobility, their companions, pregnant women, or people requiring specific medical care, provided that the Agency has been notified of these specific needs at least 48 hours before the organized trip's start.
In the event of the Agency's insolvency, the Client can resort to the Travel and Tourism Guarantee Fund, and should contact Turismo de Portugal I.P., the entity responsible for initiating the process:
Turismo de Portugal, I.P.
Rua Ivone Silva, Lote 6, 1050-124 Lisboa
Tel. 211 140 200 | Fax. 211 140 830
info@turismodeportugal.pt
The Agency offers the following payment methods:
The payment methods are indicated depending on the type of service booked and, in some cases, may not allow the use of the aforementioned payment methods.
Travel documents are issued after payment and confirmation of the successful transaction.
The Agency reserves the right to cancel reservations that have not been paid within the indicated deadlines or in cases of suspected fraud.
In the case of suspected fraud involving the use of credit cards for payment, the Agency may request a copy of the card used and a copy of an identification document.
In the event of fraud, services are automatically canceled, regardless of whether the travel documents have been issued or if the trip and/or stay have already begun.
The Client authorizes the Agency, as well as its representatives during the trip, to take photographs, videos, or sound recordings in which they may appear individually or in a group, in the context of the trip activities.
The Client also authorizes the use of such content by the Agency for brand promotion and publicity purposes, including but not limited to social media, website, newsletters, and advertising or institutional materials, without the need for additional authorization or any form of financial compensation.
If the Client does not authorize the use of their image, they must inform the Agency in writing before the start of the trip, clearly indicating this wish.
All materials, content, images, videos, logos, texts, and any other content developed by the Agency and used for promoting trips, including but not limited to brochures, travel programs, websites, social media, and promotional materials, are the intellectual property of the Agency and are protected by copyright laws.
The Client acknowledges that the Agency holds all copyright on the generated content and that they may not use, reproduce, or disclose any of the Agency's materials in any form without prior written permission from the Agency.
All disputes arising from the interpretation or execution of these General Terms and Conditions shall be governed by Portuguese law.
Under Law No. 144/2015 of September 8, it is hereby informed that the Client may resort to the following Alternative Dispute Resolution Entities:
Consumer Dispute Alternative:
i) Travel and Tourism Client Ombudsman at www.provedorapavt.com;
ii) Arbitration Commission of Turismo de Portugal at www.turismodeportugal.pt
The Agency reserves the right to amend these general terms and conditions at any time, whenever necessary, informing the client of such changes prior to the confirmation of the booking. However, such amendments will not affect reservations that have already been made.
If any clause in these General Conditions is deemed null or ineffective, the remaining provisions will remain in effect, without affecting their overall validity. However, if it is determined that the parties would not have entered into the contract if they had known about the nullity or ineffectiveness of a particular provision, the contract may be reevaluated.
The special conditions for each destination or specific trip will be described in the corresponding travel program and will be considered as particular conditions, forming an integral part of the travel contract.
These general conditions may be supplemented by other specific conditions, as long as they are duly agreed upon by the parties.
The prices of the programs are based on the average exchange rate of the dollar, so any significant fluctuation in this currency may result in a price review, as outlined in the "price change" clause.
Due to frequent changes in fuel prices, a fuel supplement adjustment may be applied to the trip price, as provided in the "price change" clause.
The categories of hotels and cruises presented in the travel programs follow the quality standards of the destination country. If, for reasons beyond the Agency's control, it is not possible to maintain or confirm the originally made reservation, they may be replaced with similar alternatives. The Agency commits to informing the client as soon as it becomes aware of the change.
Terms and conditions were verified on April 14, 2025, and are valid from 11/03/2025 to 31/12/2026.
Beare Mundis, Lda. 
